Legal & Data Protection

Privacy Policy

Learn how we collect, use, store, and safeguard your personal information when you use our website or book our professional cleaning services across Qatar.

Last Updated: October 15, 2026
Jurisdiction: State of Qatar

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1. Introduction

At Zahoor Cleaning, your privacy is our utmost priority. We are committed to protecting your personal information and maintaining full transparency regarding how your data is handled. This Privacy Policy explains our practices when you visit our website or book our professional cleaning services in Qatar.

By accessing our website or engaging our cleaning services, you agree to the collection and use of information in accordance with this policy and applicable laws of the State of Qatar.

2. Information We Collect

We collect several different types of information to provide and continuously improve our service to you:

  • Personal Information: Your full name, email address, phone number, and physical property address provided during booking.
  • Booking Details: Specific cleaning requirements, property size, gate access instructions, and preferred service schedules.
  • Device & Technical Info: Hardware model, operating system version, browser type, and IP address used to access our site.
  • Usage Analytics: Pages visited, session duration, click patterns, and diagnostic performance data.

3. How We Use Your Information

Zahoor Cleaning utilizes collected data for specific operational purposes:

  • Booking Management: To schedule cleaning teams, dispatch staff to your Qatar location, and confirm appointment details.
  • Customer Care & Support: To assist you before, during, and after service completion via phone, email, or WhatsApp.
  • Service Updates & Offers: With your consent, sending special offers, seasonal cleaning tips, and service announcements.
  • Security & Legal Compliance: To detect and prevent fraudulent activities and adhere to legal requirements in Qatar.

4. Cookies Policy

We use essential cookies and performance trackers to enhance browser functionality:

Essential Cookies

Necessary for site navigation and secure booking checkout.

Analytics Cookies

Anonymous collection of visitor usage statistics.

Preference Cookies

Remembers your language or region settings.

Marketing Cookies

Delivers relevant promotional content where enabled.

5. Sharing Information

We do not sell your personal data. Information is shared strictly on a need-to-know basis with trusted infrastructure partners (e.g. encrypted payment gateways, SMS notification channels, and cloud hosts) operating under strict data privacy contracts.

6. Data Security

All data transmission between your browser and our servers is protected using high-grade 256-bit SSL/TLS encryption. Databases are protected by multi-factor authentication and strict access logs.

7. Data Retention

We retain personal information only for as long as necessary to fulfill active bookings, maintain legal accounting records in Qatar, or address open customer inquiries.

8. Your Rights

You have the right to request access to, correction of, or permanent deletion of your personal records stored in our systems at any time by contacting privacy support.

9. Third-Party Services

Our platform integrates Google Maps for location pinpointing and WhatsApp for live messaging. Each third party operates under its own published privacy policy.

10. Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly gather information from minors.

11. Changes to this Policy

Any policy updates are posted directly to this page with an updated modification timestamp.

12. Contact Information

Office Address

Doha, State of Qatar

Have Privacy Questions?

Our support team is happy to assist you with any questions regarding data usage or account rights.